FREE PRIORITY SHIPPING ON ORDERS $50+

FAQ

General

Is there sugar?
The sugar on our label refers to the naturally occurring sugar found in organic dates. There is no added sugar.
 
 
What is the shelf life?
9-months from date of production. Please refer to the date on your package for exact best-by-date.
 
 
How should SMPL be stored?
SMPL does not need to be refrigerated and can be stored at room temperature. However, SMPL can be & tastes great refrigerated.
 
 
How long can I enjoy my package of SMPL bites after I've opened it?
Once opened, we recommend you consume within one week.
 
 
Is SMPL organic?
Yes, all our products are certified USDA organic.
 
 
Is SMPL vegan?
Yes, all our products are 100% vegan.
 
 
Is SMPL paleo?
Our cacao chip & coconut cashew flavors are paleo-friendly. Our peanut butter flavor is not because it contains peanuts.
 
 
Is SMPL free from dairy, soy and gluten?
Yes, all our products are dairy-free, soy-free and gluten-free.

Ordering 

Where can I buy SMPL?
SMPL is sold only on our website and at select retailers, including juice bars, fitness studios, specialty grocers & athleisure apparel stores.
 
 
I'm a retailer, how can I sell SMPL? 
Email us at hello@livesmpl.us with your information or fill out this short wholesale application, and we'll get back with you shortly.
 
 
Questions about your order?
Email us a hello@livesmpl.us with your information.

Shipping & Delivery 

I placed an order. When will my shipment arrive?
All orders require one full business day for processing before being shipped. All packages ship via 2-day USPS Priority Mail. You will receive emails along the way. We do not ship internationally or to Hawaii at this time.
 
 
How does my SMPL subscription work?
Once you’ve setup your subscription you will begin to receive your order once a month. Your case of SMPL will ship on the same day, every month, that you started the subscription. You can adjust how much or little SMPL you wish to have shipped to your home each month.
  
You can also order a single order of SMPL by unchecking the subscribe button on the product page before you add it to your cart.
 
 
How do I update my subscription?
To change the date that your subscription ships, sign into your account and hit 'Manage Subscription'. Tap the 'Manage' drop down on the right and select 'Change Upcoming Order Date'. From there, select the new date for your next shipment.
 
Please note that changing your next shipment will affect how you are billed. Once you reach your selected postponement end date, your subscription will renew and bill on a monthly basis starting on that date, unless further changes are made.
 
To skip a delivery date, simply hit 'Upcoming Orders' and then select the month that you would like to skip.
 
 
How do I edit my subscription?
You can edit your subscription by logging into your SMPL account and clicking 'Manage Subscription'. If you need help, email hello@livesmpl.us.
 
 
Can I cancel my subscription?
Yes. You can cancel your subscription at any time by logging into your account and clicking 'Manage Subscription'.

Contact & Support

What is the best way to contact SMPL?
If you've placed an order with us, please email hello@livesmpl.us. For general inquiries, please email hello@livesmpl.us.
 
 
I am media or press, who should I contact?
Please email hello@livesmpl.us.
 
 
I am an influencer and want to talk to SMPL about opportunities.
Please email hello@livesmpl.us.